Optimization & Best Practices

• Can Customers Edit Orders Post-Purchase?

  Yes. Give Shoppers Flexibility While Keeping Operations in Control With ShipAid, your customers can edit their shipping address after completing a purchase, within a time window that you define. This gives shoppers the flexibility they expect from modern eCommerce brands, while keeping your fulfillment workflow running smoothly. Whether you want to allow edits for 15 minutes or up to 2 hours, the window is completely configurable. How It Works Post-purchase edits are handled throughSome readers

• What Do Merchants Typically Do If a Customer Has High Fraud Risk?

  Best Practices for Managing Risk While Preserving Customer Trust When ShipAid identifies a high fraud risk score on a claim, you remain in full control of how to respond. Merchants can choose to deny, approve, or manually review each claim based on the risk level and customer behavior. Best practice for most high-AOV or high-risk categories is to deny high-risk claims immediately, while remaining flexible with medium-risk scenarios depending on claim history. How Risk Levels AreFew readers

• Does ShipAid Offer Customer Notifications?

  Yes. Branded, Automated Email Updates That Keep Customers Informed and Engaged ShipAid allows you to send fully customizable email notifications that cover every stage of the shipping journey. From order confirmation to delivery and everything in between, you control the messaging, branding, and timing. This includes important statuses like “Out for Delivery”, which platforms like Shopify do not support natively. With ShipAid, your customers stay informed and your support team staysFew readers

• Can Claims Be Automated?

  Yes. Automate Claims Based on Rules You Control ShipAid allows you to automate the claims process using rules-based logic, so your team can move faster and focus on higher-impact work. You can set custom rules to auto-approve claims based on value, product type, or other conditions. This means customers get faster resolutions, and your support team gets more time back—all while maintaining full oversight. How Automation Works You can create custom rules in ShipAid to automate commonFew readers

• How to Enable the ShipAid Order Editing Widget

  Control Orders. Reduce Friction. Protect Your Bottom Line. ShipAid’s Order Edit widget gives merchants the power to offer fast, customer-friendly updates without compromising operational efficiency or fraud prevention. Whether you’re helping a legitimate buyer fix a mistake — or making sure edits don’t get abused — this tool puts you in control. There are two easy ways to activate the widget on your store. Option 1: Enable via Theme Editor Best for merchants who want direct control oFew readers

Getting Started with SHIPAID

• How ShipAid’s Delivery Guarantee Fee Works

  Only Pay for What Customers Opt Into With ShipAid’s Delivery Guarantee, you offer your customers added peace of mind at checkout. But naturally, the next question is: how does billing work? It’s simple. Fees are only charged on orders where the customer chooses to opt in. There’s no charge for orders that do not include the guarantee. No hidden costs. No surprise invoices. You stay in control, and your customers get to choose. What Is the Delivery Guarantee? The ShipAid Delivery GuarSome readers

• How Is Fraud Risk Detected?

  Global Intelligence That Protects Your Brand and Bottom Line SHIPAID helps merchants stay ahead of fraud and return abuse by using data from a global network of over 18,000 merchants along with insights from major platforms like eBay. This network-powered approach allows ShipAid to spot suspicious activity patterns, identify high-risk claims, and help your team make informed decisions quickly and confidently. How SHIPAID Detects Risk Every claim submitted through ShipAid is evaluSome readers

• How Are Customer Claims Submitted and Handled?

  A Seamless, Self-Service Process That Improves Retention, Builds Trust, and Keeps You in Control Delivery issues happen. What matters most is how you respond. ShipAid makes the resolution process simple, fast, and customer-friendly without sacrificing merchant control. Customers submit claims through a modern, branded self-service portal, and you manage everything directly in the ShipAid dashboard or Gorgias. This approach eliminates slow insurance models, protects your brand reputatSome readers

• What is SHIPAID?

  What Does SHIPAID Offer? Control, Profitability, and Confidence—Starting at Checkout ShipAid helps merchants strengthen their post-purchase experience with tools built for growth. From shipping protection to fraud analysis and fulfillment optimization, our platform gives you the control and visibility you need to protect margins, serve customers, and unlock new revenue—all without disrupting your existing operations. Our approach is simple: your brand, your program. We help you take bacSome readers

• How Long Does It Take to Implement ShipAid?

  Fast, Flexible Setup Tailored to Your Tech Stack ShipAid is built for speed, both in customer communication and implementation. Whether you're running a lean Shopify store or managing a more complex setup with custom workflows, getting ShipAid up and running is quick and painless. Most brands can install and go live with ShipAid in just 1 to 4 hours, depending on platform complexity and approval timing. There’s no drawn-out launch cycle, no technical headaches, and no disruption to yourSome readers

• Can I Control How Much We Charge for the Delivery Guarantee?

  Yes. You Set the Fee Structure That Works for Your Brand ShipAid gives you full control over how you offer Delivery Guarantee protection to your customers. Whether you want to charge a fixed fee, a percentage of cart value, or implement a custom pricing range, the choice is yours. You decide how much to charge. We handle the rest. This flexibility ensures that your guarantee program supports your brand goals, customer expectations, and revenue strategy—all while enhancing the post-purchase eFew readers

• Shopify Required Permissions

  To maximize the performance of your shipping protection program, ShipAid requires secure access to specific areas of your Shopify store. These permissions allow us to install and operate the app in a way that is optimized for conversion, speed, and customer experience, without adding work for your team. By granting these permissions, you enable: Fast, hands-free setup tailored to your store High-converting opt-in placements that increase revenue Accurate claim resolution and fraud filterFew readers

• What Is the Tracking Experience Like?

  Branded, Engaging, and Built to Convert ShipAid transforms the traditional tracking experience into a fully branded, high-converting touchpoint. Instead of sending customers to generic carrier tracking pages, ShipAid gives your business a custom tracking portal that reflects your brand and drives deeper engagement. This is more than a link. It is a post-purchase experience that reinforces trust, encourages repeat purchases, and turns passive tracking into a revenue opportunity. A CusFew readers

• What Kind of Analytics Does ShipAid Offer?

  Track Performance, Spot Trends, and Make Smarter Decisions ShipAid goes beyond claims management by giving your team access to powerful analytics that help you monitor post-purchase performance, understand customer behavior, and optimize for growth. Everything is available in an easy-to-read dashboard designed for both support teams and leadership. Whether you want to track the financial impact of the Delivery Guarantee or monitor fraud risk, ShipAid puts real-time insights at your fingertipFew readers

Integrations & Platforms

• How ShipAid Integrates with Shopify and Other Platforms

  Tailored Setup for a Branded, Customer-First Experience ShipAid helps eCommerce brands turn post-purchase into a branded experience. One key part of that is making sure our platform integrates seamlessly into your existing tools—especially platforms like Shopify, Shopify Plus, and other eCommerce systems. Whether you're shipping 100 orders a week or 10,000, ShipAid is built to fit your workflow. We don’t ask you to change how you sell. Instead, we tailor our onboarding to match yourSome readers

• Is Gorgias Integrated with ShipAid?

  Yes. Handle Delivery Claims Without Leaving Your Support Inbox ShipAid integrates directly with Gorgias, making it easy for your customer service team to manage delivery claims alongside everything else they already handle. There is no need to switch tabs or juggle platforms. Your agents can view, approve, deny, or follow up on ShipAid claims right inside the Gorgias interface. It is all synced in real time to streamline workflows and speed up resolutions. Why This Integration MatterFew readers

Product Updates & Releases

• What Does the SHIPAID x TheGoodAPI Partnership Offer?

  Frictionless Sustainability, Fully Integrated with Protection ShipAid’s partnership with TheGoodAPI brings a new layer of value to every order: verified climate impact. By integrating directly into the ShipAid app, merchants can now offer customers the opportunity to plant one tree for every order, seamlessly alongside branded shipping protection. This isn't a vague carbon offset estimate buried in complexity.  It’s sustainability made tangible, and it fitSome readers

• How Small Brands Compete with Big Retailers Using Packaging and Shipping Protection

  In today’s e-commerce world, small brands face a constant uphill battle. Competing with retail giants like Amazon, Target, or Walmart isn’t just about price, it’s about the experience. Customers expect fast shipping, branded packaging, and frictionless order protection. Big retailers can deliver this at scale because they have the budgets, the logistics, and the leverage. But hFew readers

Troubleshooting & Support

• What If We Rarely Have Lost Packages?

  ShipAid Still Adds Value by Creating a New Revenue Stream and Enhancing the Customer Experience Even if your lost package rate is low, ShipAid still makes sense for your business. The Delivery Guarantee is not just about replacing items or issuing refunds. It is also a powerful revenue driver, a trust signal for your customers, and a smart way to differentiate your brand. Why Low-Loss Merchants Still Use ShipAid Many merchants with strong fulfillment operations or reliable carrieFew readers

Impact Programs

• SHIPAID’s “Plant a Tree Program” Toolkit

  Frictionless sustainability, fully integrated with protection. 1. What the Program Offers The “Plant a Tree Program” brings verified climate impact directly into the ShipAid experience—no guesswork, no fluff. For every order where a customer opts into your branded shipping protection, a tree is planted, powered by TheGoodAPI and surfaced seamlessly through ShipAid. This isn't another vague offset promise. It's real, tangible action, delivered without disrupting your opFew readers

• Turning Every Order into a Force for Good: Why Tree Planting Is the Smartest Investment for eCommerce Brands

  In a world where customers demand more than just fast shipping and sleek packaging, brands are now expected to give back. Reforestation has become one of the most impactful and accessible ways to do that, but only if it’s done right. At SHIPAID, we believe sustainability should be simple, measurable, and seamlessly integrated into your business operations. That’s exactly what our partnership with GoodAPI delivers: verified tree planting for every order, directly embedded into your checkout exFew readers

• What Does the SHIPAID Free Gifts Add-On Offer?

  Delight Customers, Strengthen Loyalty, Fully Integrated with Protection SHIPAID’s Free Gifts Add-On brings an instant layer of delight to every protected order. By enabling this feature, merchants can offer customers a free surprise gift , at no cost to the brand or the shopper. Through our partnership with Inspired, these gifts can be redeemed to unlock donations fully funded by generous donor sponsors allowing customers to give back to causes they care about, at no extra cost AFew readers

• SHIPAID V2: IMPACT · Scaling Protection & Purpose

  SHIPAID V2: IMPACT, brings your post-purchase experience into a new era. These aren’t small tweaks; they’re transformative upgrades that give you tighter operational control, stronger customer trust, and infinitely scalable ways to deliver impact with every order. On This Page Control & Clarity: A next-generation user experience Operational Power: Maximize revenue and efficiency Purpose-Driven Commerce: Expanding your impact Why this matters Upgrade today Control & ClFew readers

• How to Incorporate Free Donation Gifts Into Your Messaging

  Turn shipping protection into a moment of generosity at no cost to your customers or your brand. What This Program Offers Through SHIPAID’s partnership with Inspired, your customers become eligible for free donation gifts when they add shipping protection at checkout. These gifts are made available by Inspired and funded by generous donor sponsors, never by you, your customers, or SHIPAID. This is not a charity add-on or a round-up program. It is a donor-funded gifting platform thFew readers

Billing & Account Management

• How is ShipAid priced?

  A Simple Revenue Share Model That Scales With Your Growth ShipAid uses a performance-based pricing model, meaning you are only charged a percentage of the revenue generated through the Delivery Guarantee. There are no upfront fees, long-term contracts, or hidden costs. This approach ensures you are only paying when value is delivered, and the model scales with your business as your order volume increases. No Monthly Fees There are no subscription costs. Whether you’re just startSome readers

• Restoring Kenya’s Mangroves: Community Roots and Global Impact

  Take a moment. Close your eyes and picture a coastline fringed not by beaches and palms, but by vibrant green mangroves, their roots winding into estuaries rich with life. That vision is what the community along Kenya’s southeast coast is working to rebuild, and we’re proud to say that ShipAid merchants are helping make it happen. From Loss to Leadership In the late 1990s, local communities in this region of Kenya faced a harsh reality: economic pressures forced many to turn to manFew readers

• Tree Equity: Growing Greener, Fairer Cities—One Order at a Time

  In Canada and the United States, around 80% of the population lives in urban areas. That means most people experience nature not in national parks or forests, but through their urban forests: street trees, parks, boulevards, community gardens, and even small pockets of greenery tucked between buildings. At ShipAid, we believe that sustainable commerce isn’t just about planting trees, it’s about planting the right trees in the right places to support equity, climate action, and cFew readers