• How is ShipAid priced?

  How Is ShipAid Priced? A Simple Revenue Share Model That Scales With Your Growth ShipAid uses a performance-based pricing model, meaning you are only charged a percentage of the revenue generated through the Delivery Guarantee. There are no upfront fees, long-term contracts, or hidden costs. This approach ensures you are only paying when value is delivered, and the model scales with your business as your order volume increases. How the Pricing Works ShipAid takes a small percenFew readers

• How ShipAid’s Delivery Guarantee Fee Works

  How ShipAid’s Delivery Guarantee Fee Works Only Pay for What Customers Opt Into With ShipAid’s Delivery Guarantee, you offer your customers added peace of mind at checkout. But naturally, the next question is: how does billing work? It’s simple. Fees are only charged on orders where the customer chooses to opt in. There’s no charge for orders that do not include the guarantee. No hidden costs. No surprise invoices. You stay in control, and your customers get to choose. What Is theFew readers

• Can Customers Edit Orders Post-Purchase?

  Can Customers Edit Orders Post-Purchase? Yes. Give Shoppers Flexibility While Keeping Operations in Control With ShipAid, your customers can edit their shipping address after completing a purchase, within a time window that you define. This gives shoppers the flexibility they expect from modern eCommerce brands, while keeping your fulfillment workflow running smoothly. Whether you want to allow edits for 15 minutes or up to 2 hours, the window is completely configurable. How It WorFew readers

• Can I Control How Much We Charge for the Delivery Guarantee?

  Can I Control How Much We Charge for the Delivery Guarantee? Yes. You Set the Fee Structure That Works for Your Brand ShipAid gives you full control over how you offer Delivery Guarantee protection to your customers. Whether you want to charge a fixed fee, a percentage of cart value, or implement a custom pricing range, the choice is yours. You decide how much to charge. We handle the rest. This flexibility ensures that your guarantee program supports your brand goals, customer expectationFew readers

• How Long Does It Take to Implement ShipAid?

  How Long Does It Take to Implement ShipAid? Fast, Flexible Setup Tailored to Your Tech Stack ShipAid is built for speed, both in customer communication and implementation. Whether you're running a lean Shopify store or managing a more complex setup with custom workflows, getting ShipAid up and running is quick and painless. Most brands can install and go live with ShipAid in just 1 to 4 hours, depending on platform complexity and approval timing. There’s no drawn-out launch cycle, no tFew readers

• How Is Fraud Risk Detected?

  How Is Fraud Risk Detected? Global Intelligence That Protects Your Brand and Bottom Line ShipAid helps merchants stay ahead of fraud and return abuse by using data from a global network of over 18,000 merchants along with insights from major platforms like eBay. This network-powered approach allows ShipAid to spot suspicious activity patterns, identify high-risk claims, and help your team make informed decisions quickly and confidently. How ShipAid Detects Risk Every claim submFew readers

• Is Gorgias Integrated with ShipAid?

  Is Gorgias Integrated with ShipAid? Yes. Handle Delivery Claims Without Leaving Your Support Inbox ShipAid integrates directly with Gorgias, making it easy for your customer service team to manage delivery claims alongside everything else they already handle. There is no need to switch tabs or juggle platforms. Your agents can view, approve, deny, or follow up on ShipAid claims right inside the Gorgias interface. It is all synced in real time to streamline workflows and speed up resoluFew readers

• What Do Merchants Typically Do If a Customer Has High Fraud Risk?

  What Do Merchants Typically Do If a Customer Has High Fraud Risk? Best Practices for Managing Risk While Preserving Customer Trust When ShipAid identifies a high fraud risk score on a claim, you remain in full control of how to respond. Merchants can choose to deny, approve, or manually review each claim based on the risk level and customer behavior. Best practice for most high-AOV or high-risk categories is to deny high-risk claims immediately, while remaining flexible with mediumFew readers

• How Are Customer Claims Submitted and Handled?

  How Are Customer Claims Submitted and Handled? A Seamless, Self-Service Process That Improves Retention, Builds Trust, and Keeps You in Control Delivery issues happen. What matters most is how you respond. ShipAid makes the resolution process simple, fast, and customer-friendly without sacrificing merchant control. Customers submit claims through a modern, branded self-service portal, and you manage everything directly in the ShipAid dashboard or Gorgias. This approach eliminates sFew readers

• Does ShipAid Offer Customer Notifications?

  Does ShipAid Offer Customer Notifications? Yes. Branded, Automated Email Updates That Keep Customers Informed and Engaged ShipAid allows you to send fully customizable email notifications that cover every stage of the shipping journey. From order confirmation to delivery and everything in between, you control the messaging, branding, and timing. This includes important statuses like “Out for Delivery”, which platforms like Shopify do not support natively. With ShipAid, your customeFew readers

• Can Claims Be Automated?

  Can Claims Be Automated? Yes. Automate Claims Based on Rules You Control ShipAid allows you to automate the claims process using rules-based logic, so your team can move faster and focus on higher-impact work. You can set custom rules to auto-approve claims based on value, product type, or other conditions. This means customers get faster resolutions, and your support team gets more time back—all while maintaining full oversight. How Automation Works You can create custom rules inFew readers

• What Is the Tracking Experience Like?

  What Is the Tracking Experience Like? Branded, Engaging, and Built to Convert ShipAid transforms the traditional tracking experience into a fully branded, high-converting touchpoint. Instead of sending customers to generic carrier tracking pages, ShipAid gives your business a custom tracking portal that reflects your brand and drives deeper engagement. This is more than a link. It is a post-purchase experience that reinforces trust, encourages repeat purchases, and turns passive trackiFew readers

• How ShipAid Integrates with Shopify and Other Platforms

  How ShipAid Integrates with Shopify and Other Platforms Tailored Setup for a Branded, Customer-First Experience ShipAid helps eCommerce brands turn post-purchase into a branded experience. One key part of that is making sure our platform integrates seamlessly into your existing tools—especially platforms like Shopify, Shopify Plus, and other eCommerce systems. Whether you're shipping 100 orders a week or 10,000, ShipAid is built to fit your workflow. We don’t ask you to change howFew readers

• What Kind of Analytics Does ShipAid Offer?

  What Kind of Analytics Does ShipAid Offer? Track Performance, Spot Trends, and Make Smarter Decisions ShipAid goes beyond claims management by giving your team access to powerful analytics that help you monitor post-purchase performance, understand customer behavior, and optimize for growth. Everything is available in an easy-to-read dashboard designed for both support teams and leadership. Whether you want to track the financial impact of the Delivery Guarantee or monitor fraud risk, ShipFew readers

• What If We Rarely Have Lost Packages?

  What If We Rarely Have Lost Packages? ShipAid Still Adds Value by Creating a New Revenue Stream and Enhancing the Customer Experience Even if your lost package rate is low, ShipAid still makes sense for your business. The Delivery Guarantee is not just about replacing items or issuing refunds. It is also a powerful revenue driver, a trust signal for your customers, and a smart way to differentiate your brand. Why Low-Loss Merchants Still Use ShipAid Many merchants with strong fFew readers