What Kind of Analytics Does ShipAid Offer?

Track Performance, Spot Trends, and Make Smarter Decisions
ShipAid goes beyond claims management by giving your team access to powerful analytics that help you monitor post-purchase performance, understand customer behavior, and optimize for growth.
Everything is available in an easy-to-read dashboard designed for both support teams and leadership. Whether you want to track the financial impact of the Delivery Guarantee or monitor fraud risk, ShipAid puts real-time insights at your fingertips.

What You Can See in the Dashboard

ShipAid’s analytics focus on three core areas: financial performance, risk prevention, and operational efficiency.

1. Revenue vs. Claims Payouts

Understand exactly how much revenue is generated from the Delivery Guarantee compared to what has been paid out in claims.
This helps you:
Measure the net value of the program
Identify opportunities to adjust pricing or policies
Monitor performance by product category or season
The result is better forecasting and smarter budgeting for your operations and CX strategy.

2. Fraud and Return Abuse Risk Scores

ShipAid’s system flags suspicious claim activity and assigns a risk score to each request.
You can:
Spot patterns of abuse by customer or region
Identify high-risk claims before they are approved
Create thresholds to trigger manual review
This protects your margins while maintaining a fair and positive customer experience.

3. Order Resolution Performance

Get a clear picture of how your team is managing claims over time.
Key metrics include:
Average resolution time
Claim approval rates
Manual vs. automated resolution breakdown
Trends by carrier or fulfillment center
These insights help you identify bottlenecks, train your support team more effectively, and continue improving resolution speed and customer satisfaction.

Why Analytics Matter

ShipAid’s analytics are designed to support key eCommerce goals:

Increase Customer Lifetime Value (LTV)

Use claim insights to improve how you handle customer issues, build loyalty, and encourage repeat purchases.

Boost Retention

Track post-purchase experiences to identify and address pain points before they lead to churn.

Protect Margins

Catch fraud early and understand exactly how your Delivery Guarantee impacts the bottom line.

Improve Conversion and AOV

Use data to refine your messaging and Delivery Guarantee strategy, helping customers feel more confident at checkout.

Data You Can Act On

You are not just looking at charts. You are getting actionable insights that lead to better decisions.
With ShipAid’s analytics dashboard, you can:
Adjust guarantee pricing based on payout performance
Update claim rules based on risk patterns
Improve agent workflows by targeting resolution delays
Report clearly to your finance or operations teams
It is built to be both intuitive and powerful, whether you are a CX lead, founder, or head of operations.

Final Thoughts

ShipAid provides more than just a claims solution. It gives you the data to drive smarter, faster, and more profitable decisions across your post-purchase journey.
Track revenue. Reduce risk. Improve performance. All in one place.
Want a walkthrough of ShipAid’s analytics in action?
We can show you how other merchants are using this data to improve outcomes and increase ROI.

Updated on: 27/05/2025