What is SHIPAID?

What Does SHIPAID Offer?

Control, Profitability, and Confidence—Starting at Checkout
ShipAid helps merchants strengthen their post-purchase experience with tools built for growth. From shipping protection to fraud analysis and fulfillment optimization, our platform gives you the control and visibility you need to protect margins, serve customers, and unlock new revenue—all without disrupting your existing operations.
Our approach is simple: your brand, your program. We help you take back control of shipping-related operations and turn them into performance levers for your business.

Branded Shipping Protection

Create a revenue-generating protection program that fits your brand.
ShipAid enables merchants to offer opt-in shipping protection at checkout—fully under your own brand. Customers can choose coverage for lost, stolen, or damaged packages, while you stay in control of pricing, payouts, and the customer experience.
What it means for your business:

• A new revenue stream, owned and operated by your team
• Full control over policies, fees, and claim resolution
• A branded, frictionless claims experience that builds trust
  If you're using third-party shipping insurance, you're handing over margin and customer experience. With ShipAid, it stays with you.

Fraud and Return Abuse Analysis

Protect your business from costly abuse without compromising service.
Every claim submitted through ShipAid is evaluated using a combination of real-time data, historical behavior, and signals from our global network of over 18,000 merchants. This lets us identify patterns of fraud and repeat abuse with greater accuracy.
What we analyze:

• Claim frequency and order history
• Product category and order value
• Delivery locations and reporting behavior
• Cross-platform behavior and marketplace data
  Your team receives a fraud risk score for each claim, allowing them to make confident, informed decisions—quickly and fairly.

Shipping Plus

Lower costs. Improve conversion. Ship smarter.
ShipAid helps you reduce shipping costs and improve checkout conversion through Shipping Plus. We pull relevant data from your operations and give you visibility into what’s working—and what’s not.
With Shipping Plus, you can:

• Access discounted shipping rates, no volume thresholds required
• Offer better, more competitive delivery options at checkout
• Optimize shipping logic by region, product, and carrier
  Whether you're looking to increase profitability or reduce cart abandonment, Shipping Plus provides a data-backed foundation for better logistics decisions.

Checkout Optimization

Turn your checkout window into a performance channel.
Your checkout is a critical moment in the customer journey. ShipAid equips you with tools to boost average order value and improve buyer confidence—without adding friction.
How we support it:

• Branded shipping protection offers that convert
• Dynamic shipping options based on real-time rules
• Clear delivery expectations that reduce post-purchase anxiety
  By aligning protection and shipping logic with your business goals, we help you improve both customer satisfaction and profitability.

Easy Setup, Full Support

Quick to implement. Built to scale with you.
ShipAid is designed to integrate cleanly into your store without adding complexity. We offer:

• White Glove integration to ensure everything runs smoothly
• Seamless Shopify setup
• A simple rev-share model, we only win when you do
• Ongoing merchant success support from our team
  You stay in control. We provide the tools, data, and support behind the scenes.

Final Thoughts

ShipAid gives you the infrastructure to protect revenue, serve your customers better, and scale with confidence. Whether you're launching your first protection program or looking to improve logistics performance, our platform is built to adapt to your needs.
Want to see how ShipAid can work inside your current checkout flow?
We’d be happy to walk you through it with examples from similar merchants.

Updated on: 16/06/2025