Is Gorgias Integrated with ShipAid?

Yes. Handle Delivery Claims Without Leaving Your Support Inbox
ShipAid integrates directly with Gorgias, making it easy for your customer service team to manage delivery claims alongside everything else they already handle.
There is no need to switch tabs or juggle platforms. Your agents can view, approve, deny, or follow up on ShipAid claims right inside the Gorgias interface. It is all synced in real time to streamline workflows and speed up resolutions.

Why This Integration Matters

For growing eCommerce teams, time and efficiency are everything. Your support team already lives inside Gorgias, managing pre-sale questions, tracking updates, and product inquiries.
With ShipAid connected to Gorgias, your team can:
View open claims within the ticket thread
See claim history linked to the customer profile
Approve or reject resolutions with one click
Automate workflows using macros and rules
Everything happens in one place so agents never have to bounce between tools or hunt for shipment details.

What You Can Do in Gorgias

Once integrated, ShipAid brings its claims functionality right into your Gorgias workspace.
Your team can:
Respond to claim-related tickets faster
Reduce back-and-forth with customers
Maintain full visibility into delivery issues and resolutions
Sync actions taken in Gorgias with the ShipAid dashboard automatically
This results in cleaner operations and better customer experiences.

The Business Impact

Faster Resolutions
No platform switching means less time per ticket. Your team resolves claims faster, leading to happier customers.

Higher Customer Satisfaction

Responding quickly and consistently improves trust and brand perception. Customers know you take issues seriously.

Operational Efficiency

Support agents can manage higher volumes without sacrificing quality. ShipAid and Gorgias together help reduce time-to-resolution and support overhead.

Better Retention and LTV

When claims are handled with care and speed, customers are more likely to return. You turn a negative moment into a positive impression that supports long-term loyalty.

How to Get Started

Integrating ShipAid with Gorgias is simple.
Our onboarding team will walk you through:
Connecting your Gorgias account
Configuring claim visibility and ticket syncing
Training your team on how to manage claims without leaving Gorgias
You can go live within hours and start managing everything in one unified workspace.

Final Thoughts

ShipAid's integration with Gorgias makes post-purchase support seamless. You can manage delivery claims, protect customer trust, and keep operations efficient all from the same place your team already uses.
No extra logins. No extra tabs. Just smarter support.
Want to see how it works inside your current Gorgias setup?
We can show you a live example tailored to your ticket flow and support structure.

Updated on: 27/05/2025