How ShipAid’s Delivery Guarantee Fee Works

Only Pay for What Customers Opt Into
With ShipAid’s Delivery Guarantee, you offer your customers added peace of mind at checkout. But naturally, the next question is: how does billing work?
It’s simple. Fees are only charged on orders where the customer chooses to opt in.
There’s no charge for orders that do not include the guarantee. No hidden costs. No surprise invoices.
You stay in control, and your customers get to choose.

What Is the Delivery Guarantee?

The ShipAid Delivery Guarantee gives your customers the option to protect their shipment at checkout. If the package is lost, stolen, or delayed, ShipAid steps in to resolve the issue—quickly and professionally.
It’s a way to:
Build trust with your customers
Offer proactive delivery support
Reduce chargebacks and customer complaints
Free up your team from claims management
Best of all, it integrates directly into your existing cart and checkout flow.

When Is the Fee Applied?

You are only billed when a customer opts in to the Delivery Guarantee during checkout. If a customer doesn’t add it, there is no fee on that order.

How It Works:

Customer adds items to cart and proceeds to checkout
ShipAid’s guarantee appears as an optional add-on
Customer chooses to include or skip the protection
If included, a small fee is added to the total order value
That specific opt-in triggers the billing
This means:
No monthly minimums
No percentage fees on total order volume
No cost for orders without opt-ins

Transparent, Order-Level Billing

Every fee is tied to a specific order. In your ShipAid dashboard, you can:
View which orders had opt-ins
See the associated fee per order
Reconcile billing easily with your payment processor
You’ll receive clean, itemized invoices that match your order history. You can export reports at any time for accounting or review.

What You’re Not Paying For

Here’s what ShipAid does not charge you for:
Orders where the customer does not opt in
Platform access or usage fees
Software installation or maintenance
Long-term contracts or commitments
The Delivery Guarantee program is designed to be flexible and fair. You only pay when value is delivered.

Example: How Fees Appear

Let’s say you had 1,000 total orders in a month. Out of those, 600 customers opted into the Delivery Guarantee.
You would be billed only for the 600 opt-in orders.
The other 400 would carry no fee from ShipAid.
It doesn’t matter how many orders you process or how high your volume gets. If there’s no opt-in, there’s no charge.

Why It Works for Growing Brands

The opt-in billing model is especially helpful for brands that:
Are scaling quickly and want to keep margins lean
Want to test the guarantee without committing to monthly costs
Need to stay flexible during peak and low seasons
It also makes it easy to forecast costs, since every fee is customer-triggered. There’s no guesswork.

Final Thoughts

ShipAid’s Delivery Guarantee adds value without adding overhead. You only pay when a customer opts in, keeping your margins protected and your billing predictable.
No subscriptions. No all-or-nothing pricing. Just a smart, scalable way to improve the post-purchase experience.
Want to see how opt-in billing would work for your brand?
We’ll walk you through the setup and show real examples based on your order volume.

Updated on: 27/05/2025