How ShipAid Integrates with Shopify and Other Platforms

Tailored Setup for a Branded, Customer-First Experience
ShipAid helps eCommerce brands turn post-purchase into a branded experience. One key part of that is making sure our platform integrates seamlessly into your existing tools—especially platforms like Shopify, Shopify Plus, and other eCommerce systems.
Whether you're shipping 100 orders a week or 10,000, ShipAid is built to fit your workflow. We don’t ask you to change how you sell. Instead, we tailor our onboarding to match your current stack, design, and operational needs.
Our goal: a branded, customer-centered experience that improves engagement and lowers support volume without disrupting your day-to-day.

What ShipAid Integrates With

ShipAid works with leading eCommerce platforms including:
Shopify and Shopify Plus
BigCommerce
WooCommerce
Magento
Salesforce Commerce Cloud
Custom-built stores and ERPs
If you can sell with it, we can likely integrate with it. And we’ll guide you through that setup, step by step.

How Integration Works

ShipAid’s integration process is built to be simple, collaborative, and custom-fitted to your business. Here’s what to expect:

Step 1: Tell Us How You Work

We start by learning how your operation is set up.
You’ll tell us:
What platform and fulfillment tools you’re using (Shopify, ShipStation, etc.)
How many orders you ship
Who your carriers are
How your brand talks to customers post-checkout
This gives our team the info needed to build the right integration for your needs—whether that’s a native Shopify Plus extension, a private app, or a lightweight custom API connection.

Step 2: We Build the Integration

Once we understand your systems, our team gets to work.
We’ll handle:
Connecting to your Shopify or other platform via secure API
Syncing your order, tracking, and customer data in real-time
Setting up a branded tracking page with your logo, colors, and tone
Building custom email and SMS flows to match your voice and timing
Testing everything across both desktop and mobile
If you're on Shopify Plus, we’ll also work within your checkout extensions and theme to keep everything cohesive.
No templates. No one-size-fits-all setup. Just a seamless extension of your brand.

Step 3: Launch and Support

When everything’s ready, we go live. That includes:
Activating your ShipAid dashboard
Connecting your messaging channels
Rolling out tracking pages to customers
Training your team on how to monitor and customize ShipAid features
You also get a dedicated account rep, not a rotating help desk. This person gets to know your business and helps you fine-tune things as you grow.

What You Get With ShipAid Integration

Branded Tracking Pages
Your own portal, on your domain, with your branding. No more sending customers to a generic carrier website.

Real-Time Notifications

Branded email and SMS alerts that update customers when orders ship, are delayed, or get delivered. You control the look and feel.

Support Deflection Tools

Give customers self-service tools to track packages and get help—without overwhelming your support inbox.

Full Compatibility

Use your current platforms, apps, and carriers. ShipAid works in the background to enhance—not replace—what’s already working.

Shopify Plus: A Deeper Integration

If you’re running Shopify Plus, we can do even more:
Tap into advanced API endpoints
Work directly within your checkout extensions
Serve dynamic content based on order value, product type, or customer tags
We’ll help you maximize the tools you already pay for. And we do it without forcing you to rip anything out.

Real Businesses, Real Results

DTC Skincare Brand on Shopify Plus
This brand wanted a fully branded post-purchase flow with email, SMS, and custom tracking. We integrated ShipAid into their Shopify Plus setup in under 3 weeks. The result: a 35% reduction in "Where’s my order?" tickets and improved NPS scores.

Home Goods Retailer on Magento

A national brand selling through Magento and a 3PL needed help reducing shipping confusion. We integrated with their custom ERP and helped automate customer updates through branded messaging. Their support team saved over 15 hours a week.

No Surprises, No Disruption

What integration with ShipAid doesn’t require:
Switching eCommerce platforms
Abandoning your shipping carriers
Redesigning your current workflows
Signing long-term contracts
Meeting volume minimums
You keep your tools. We just make them work better together.

Designed for Scale, Built for Flexibility

ShipAid works whether you're using:
Shopify with apps like ShipStation or Loop Returns
Headless architecture and custom storefronts
Complex shipping setups through a 3PL or ERP
As your business grows, we can help you:
Add new channels (like SMS or WhatsApp)
Introduce multi-warehouse support
Manage international shipping and customs alerts
Customize tracking for VIP customers
Our platform is flexible because your business needs to be.

Final Thoughts

ShipAid integration is not just about plugging into your platform. It’s about upgrading the experience your customers get after checkout—without adding work to your team.
You keep your stack, branding, and carriers.
We help you create a post-purchase journey that’s branded, proactive, and built to convert.
Want to make your Shopify or eCommerce platform work harder for your brand?
Reach out and we’ll show you what integration with ShipAid can look like.

Updated on: 27/05/2025