How Is Fraud Risk Detected?

Global Intelligence That Protects Your Brand and Bottom Line
ShipAid helps merchants stay ahead of fraud and return abuse by using data from a global network of over 18,000 merchants along with insights from major platforms like eBay.
This network-powered approach allows ShipAid to spot suspicious activity patterns, identify high-risk claims, and help your team make informed decisions quickly and confidently.

How ShipAid Detects Risk

Every claim submitted through ShipAid is evaluated using a combination of real-time data, historical behavior, and network-wide intelligence.

What We Analyze:

Customer claim history
Order value and product category
Delivery location and frequency of reported issues
Cross-referencing trends across thousands of merchants
Data from external marketplaces like eBay to flag repeat offenders
This helps detect:
High-frequency abusers
Suspicious refund patterns
Claims that match known fraud behaviors
You receive a fraud risk score on each claim so your team can respond appropriately.

Why It Matters to Your Business

Fraud might only affect a small percentage of orders, but its impact on margins and trust can be significant. ShipAid helps reduce that risk without punishing your honest customers.

Key Benefits for Merchants:

Preserve revenue by catching bad actors early
Reduce chargebacks and unnecessary refunds
Protect support team efficiency by minimizing wasted time
Maintain trust with legitimate customers who rely on your brand for fast, fair resolutions

Business Impact of Smarter Fraud Detection

Customer Lifetime Value (LTV)
By keeping your support process clean and efficient, you reduce friction for good customers and create a better overall experience.

Profitability

Avoid losses from fraudulent claims that slowly eat away at your margins.

Conversion and Confidence

Customers who see clear and fair policies are more likely to trust your brand and complete their purchase.

Operational Efficiency

Flagging high-risk claims helps your team focus on genuine requests and avoid unnecessary manual review.

Real-World Insight

ShipAid doesn’t rely on static rules or outdated blacklists. Our fraud detection system learns from live data across thousands of stores and evolves with changing customer behavior.
This means you get a dynamic and responsive layer of protection that adapts as fraud patterns shift.

Final Thoughts

ShipAid’s fraud detection is powered by a massive global network and built to protect your business at scale. You get the insight you need to respond quickly, maintain control, and build a trustworthy brand your customers can rely on.
Want to see how risk scoring works with your current order flow?
We can walk you through it in a live demo and show real examples from similar merchants.

Updated on: 27/05/2025