Does ShipAid Offer Customer Notifications?

Yes. Branded, Automated Email Updates That Keep Customers Informed and Engaged
ShipAid allows you to send fully customizable email notifications that cover every stage of the shipping journey. From order confirmation to delivery and everything in between, you control the messaging, branding, and timing.
This includes important statuses like “Out for Delivery”, which platforms like Shopify do not support natively. With ShipAid, your customers stay informed and your support team stays ahead of WISMO inquiries.

Why Notifications Matter

Every email update is a chance to strengthen your customer relationship. With ShipAid, you’re not just sending updates. You are delivering a branded post-purchase experience that drives engagement and increases customer satisfaction.

Benefits of Customer Notifications:

Keep customers updated in real time
Reduce anxiety about order status
Minimize support tickets and “Where is my order?” inquiries
Reinforce brand trust and consistency after checkout
These emails are often the most opened communications you send. ShipAid helps you make the most of them.

What You Can Customize

ShipAid notifications are designed to be flexible and brand-aligned. You decide how each message looks, what it says, and when it gets sent.

Customizable Elements:

Subject lines and message content
Visual design with your colors, fonts, and logo
Dynamic customer and order data
Embedded tracking links and product recommendations
Optional upsells, discount codes, or surveys
Notifications can be set for:
Shipment created
In transit
Out for delivery
Delivered
Delayed or exception
Customer protection status updates
You can also create custom events and automated sequences based on your fulfillment workflow.

The Business Impact

Improve Customer Retention
Proactive communication reduces frustration and builds trust. Customers who feel informed are more likely to come back.

Increase LTV and AOV

Include personalized offers or related products in your email updates to drive repeat purchases and increase average order value.

Reduce Support Volume

Answer questions before they are asked. Real-time updates keep customers from reaching out unnecessarily.

Strengthen Your Brand

Each message is a chance to reinforce your voice and values, from tone and visuals to the experience you deliver.

Real Brands, Real Results

Outdoor Gear Retailer
By adding “Out for Delivery” and “Delivery Confirmed” emails, this brand cut support tickets by 35 percent and saw increased open rates compared to their promotional campaigns.

Skincare DTC Brand

This Shopify Plus merchant integrated ShipAid notifications and added post-delivery offers. They generated over $12,000 in upsell revenue in the first 60 days.

Seamless Setup and Integration

Notifications are easy to configure and work with the tools you already use. Whether you're on Shopify, BigCommerce, or a custom backend, ShipAid ensures delivery status updates are accurate, branded, and perfectly timed.
Our team will help:
Match your design and tone
Set the correct triggers for each event
Test messages before going live
Align notifications with your support and CX goals

Final Thoughts

Yes, ShipAid offers customer notifications. But more importantly, they are built to enhance the experience after checkout, reduce support volume, and drive revenue—all while staying on brand.
You are not limited to platform defaults. With ShipAid, you take control of post-purchase messaging and turn it into a strategic advantage.
Want to preview what branded shipping notifications could look like for your store?
We’ll walk you through examples and help you build your ideal post-purchase flow.

Updated on: 27/05/2025