Can I Control How Much We Charge for the Delivery Guarantee?

Yes. You Set the Fee Structure That Works for Your Brand

ShipAid gives you full control over how you offer Delivery Guarantee protection to your customers. Whether you want to charge a fixed fee, a percentage of cart value, or implement a custom pricing range, the choice is yours.

You decide how much to charge. We handle the rest.

This flexibility ensures that your guarantee program supports your brand goals, customer expectations, and revenue strategy—all while enhancing the post-purchase experience.

Set a Fixed Fee, Percentage, or Tiered Pricing

You have the freedom to configure the fee model in a way that aligns with your product type, customer base, and price points.

Common examples include:

• A flat rate like $1.99 per order
• A percentage such as 3% of cart value
• A tiered model like $1.99 minimum, $15 maximum
• Custom brackets for different product types or shipping methods

You can also experiment and adjust the fee structure as needed. If you want to A/B test checkout performance or align with peak seasons, ShipAid makes it easy to update the rate.

Why Control Matters

Every brand has different goals at checkout. Some aim to increase average order value. Others want to minimize friction and boost conversion rates.

Giving you control over the Delivery Guarantee fee allows you to:

• Align with your pricing strategy
• Keep your customer experience consistent
• Maintain brand trust with transparent checkout options
• Incentivize opt-ins by tailoring the perceived value

ShipAid empowers merchants to balance revenue and retention, all while protecting the customer journey.

Example Scenarios

Scenario 1: Flat Rate for Simplicity

You set a flat fee of $1.99 per order for the guarantee. Customers see one clear price at checkout, regardless of their cart size.

Scenario 2: Scaled by Cart Value

You charge 3% of cart value, with a minimum fee of $0.99 and a maximum of $15. This ensures fairness across both small and large orders while optimizing opt-in rates.

Scenario 3: Custom Approach

You offer free guarantee protection for orders over $200, charge $1.49 for standard orders, and waive the fee entirely for loyalty members. All of this can be configured with help from the ShipAid team.

Built for Customer Lifetime Value

ShipAid was designed with customer lifetime value in mind. The Delivery Guarantee is not just a protection tool. It’s a trust-building feature that gives customers added confidence at the point of sale.

By giving you control over pricing, ShipAid helps you:

• Increase checkout conversion
• Build customer loyalty through proactive delivery care
• Offer transparency that enhances the buying experience
• Reduce post-purchase stress and support tickets

You can implement a strategy that supports both your margins and your long-term relationship with the customer.

What You Don’t Need to Worry About

ShipAid does not:

• Set a required fee or pricing floor
• Charge you based on your selected fee
• Force a default configuration
• Require developer help to change pricing

You can adjust the fee as needed in your dashboard or with support from your onboarding specialist. We’ll help you find the model that fits best with your goals.

Final Thoughts

With ShipAid, you decide how much to charge for the Delivery Guarantee. Set a fixed price. Use a percentage. Create a custom logic that matches your product line. It’s up to you.

This flexibility allows you to stay customer focused while improving margins, supporting conversions, and delivering a standout experience.

Want help setting your guarantee fee?

Our team can recommend best practices based on your industry, order volume, and customer behavior.

Updated on: 27/05/2025