Can Claims Be Automated?

Yes. Automate Claims Based on Rules You Control
ShipAid allows you to automate the claims process using rules-based logic, so your team can move faster and focus on higher-impact work. You can set custom rules to auto-approve claims based on value, product type, or other conditions.
This means customers get faster resolutions, and your support team gets more time back—all while maintaining full oversight.

How Automation Works

You can create custom rules in ShipAid to automate common claim scenarios. For example:
Auto-approve claims under $100
Instantly approve claims for specific SKUs
Approve low-value claims for VIP customers
Skip review for verified delivery delays
Each rule is built to match your business policies and goals. You control what gets automated and what requires manual review.

Benefits of Claims Automation

Faster Resolutions
Customers receive instant answers instead of waiting for manual approval. This leads to a better experience and higher customer satisfaction.

Lower Support Volume

Your team can reduce time spent on low-risk tickets and reallocate resources to more complex or high-priority issues.

Consistent Decision-Making

Automation removes guesswork and ensures every claim is handled according to your predefined rules.

Higher Retention and Trust

Quick, consistent resolutions increase customer confidence and make it more likely they will return to buy again.

Smart Automation, Not Blind Approval

Just because a claim is automated does not mean you lose control. You can always:
Review and adjust automation settings
Set thresholds and conditions for every rule
View detailed logs of all automated actions
ShipAid gives you transparency and control at every level. You decide when and how automation applies.

Business Impact

When used strategically, claims automation improves more than just resolution time. It supports core business goals like:
Customer lifetime value (LTV) by encouraging repeat purchases
Average order value (AOV) by boosting buyer confidence
Conversion rates through faster post-purchase experiences
Support efficiency by reducing manual task load

Final Thoughts

Yes, claims can be automated with ShipAid. You set the rules. We handle the execution. Your customers get quick resolutions, and your team gets more time to focus on what matters most.
Want help setting up automation that fits your policies?
Our team can walk you through real examples and best practices.

Updated on: 27/05/2025