Optimization & Best Practices

• How Long Does It Take To Implement SHIPAID?

  Fast, Flexible Setup That Fits Your Stack SHIPAID is built to go live quickly without disrupting your business. Whether you run a lean Shopify store or a complex, multi system environment, implementation is measured in hours, not weeks. There is no lengthy rollout, no heavy engineering work, and no need to change how you sell or ship. What Affects The Setup Timeline? Implementation speed depends on two main factors. 1. Your ecommerce platform and stack SHIPAID works outPopular

• Can Claims Be Automated?

  Yes. Automate Claims With Rules You Control SHIPAID lets you automate claim approvals and resolutions based on rules you define. That way, low risk scenarios move fast and your team can focus on higher impact work. You decide what gets auto approved and what still needs a manual review. How Automation Works You can set rules such as: Auto approve claims under a specific dollar amount Approve instantly for selected SKUs or categories Auto approve low value claims for VIPPopular

• How Is Fraud Risk Detected?

  Global Intelligence That Protects Your Brand And Margins SHIPAID helps you stay ahead of fraud and return abuse by using data from a global network of thousands of merchants, along with signals from major platforms such as marketplaces and carriers. This network driven model lets us spot patterns, flag high risk claims, and give your team the insight they need to respond with confidence. How SHIPAID Detects Risk Every claim that flows through SHIPAID is evaluated using: RealPopular

• Can Customers Edit Orders Post Purchase?

  Yes, With Guardrails You Control With SHIPAID, customers can edit their shipping address after checkout, within a time window you define. That gives shoppers modern flexibility while keeping your operations in control. You choose whether that window is 15 minutes, 60 minutes, or 2 hours. The rules are fully configurable. How It Works Post purchase edits run through a secure, branded experience that fits your store. A customer places an order They see the option to editPopular

• How Are Customer Claims Submitted And Handled?

  A Seamless, Self Service Claims Flow You Control Delivery issues happen. What your customers remember is how you handle them. SHIPAID gives you a modern, branded, self service claims experience for customers and a fast, controlled workflow for your team. Customers submit claims through a simple portal. You approve, deny, refund, or reship from your SHIPAID dashboard or inside Gorgias. You keep full control of decisions while giving customers the kind of experience that drives trust,Popular

• Is There A Commitment?

  No Contracts. No Penalties. Real Flexibility. There is no commitment required to use SHIPAID. You can start, pause, or cancel at any time with no penalties or fees. You only pay per shipment when SHIPAID services are used. That keeps things flexible as you grow, test new features, or navigate seasonal swings. How The Model Works SHIPAID operates on a pay per shipment model. No monthly subscriptions No long term contracts No auto renewals You use SHIPAID when it makesFew readers

• How To Enable The SHIPAID Order Editing Widget

  Give Customers Flexibility, Keep Risk In Check SHIPAID’s Order Edit widget lets customers fix address mistakes after checkout while giving you guardrails against abuse. It is a simple way to reduce failed deliveries, support tickets, and frustration. There are two main ways to enable it in Shopify. Option 1: Enable Through Theme Editor Best if you manage Online Store themes directly. In Shopify admin, go to Online Store Themes Choose your theme and click Customize UFew readers

• SHIPAID “Plant A Tree Program” Toolkit

  Frictionless Sustainability, Connected To Your Shipping Guarantee The Plant A Tree Program brings verified climate impact into your SHIPAID experience with no extra work for your team. For every order where a customer opts into your branded Shipping Guarantee, a tree is planted through TheGoodAPI and surfaced via SHIPAID. It is not a vague offset line. It is specific, trackable action. You get: Fast, guided setup Full control over opt in and pricing Clear reporting and impact daFew readers

• What Does The SHIPAID x TheGoodAPI Partnership Offer?

  Frictionless Sustainability Built Into Shipping Guarantee SHIPAID’s partnership with TheGoodAPI lets you add verified tree planting to your Shipping Guarantee program. Customers can plant a tree for every guaranteed order in a way that is clear, trackable, and easy to understand. No complex carbon math. Just “one order, one tree”. One Tree Per Order When enabled: Customers opt into your branded Shipping Guarantee at checkout A tree is planted for that order, powered by TheFew readers

• Does SHIPAID Offer Customer Notifications?

  Yes. Branded, Automated Updates That Keep Customers In The Loop SHIPAID lets you send fully branded email notifications across the entire shipping journey. From order confirmation to delivery, you control the message, timing, and design. You can even send statuses such as “Out For Delivery” that some platforms do not support natively. Customers stay informed. Your team sees fewer “Where is my order” messages. Why Notifications Matter Every post purchase email is a chance to buiFew readers

• Can I Control How Much We Charge For The Shipping Guarantee?

  Yes, You Control The Fees SHIPAID gives you full control over how you price the Shipping Guarantee. You can use a fixed fee, a percentage of cart value, or a custom model that reflects your brand. You decide what customers pay. We power the rest. This flexibility lets you align the guarantee with your pricing strategy, your margins, and your customer expectations. Set Fixed, Percentage, Or Tiered Pricing You can configure the fee structure to match your products and audience.Few readers

• What Do Merchants Typically Do If A Customer Has High Fraud Risk?

  Managing Risk While Preserving Trust When SHIPAID flags a claim as high fraud risk, you stay in control of the decision. You can deny, approve, or manually review each claim based on the score and your policies. For high value or high risk categories, most merchants deny high risk claims by default while using a more flexible approach for medium risk scenarios. How Risk Levels Work SHIPAID assigns a fraud risk score to each claim using behavioral signals, order data, and networFew readers

Getting Started with SHIPAID

• How SHIPAID’s Shipping Guarantee Fee Works

  Only Pay For What Customers Choose With SHIPAID’s Shipping Guarantee, you give customers extra confidence at checkout. The billing model is simple. You are only charged fees on orders where the customer chooses to opt in. No fees on orders without the Shipping Guarantee No hidden costs No surprise invoices You stay in control. Your customers choose the experience they want. What Is The Shipping Guarantee? The SHIPAID Shipping Guarantee is a branded promise at checkout. CPopular

• What Kind Of Analytics Does SHIPAID Offer

  Track Performance, Reduce Risk, Grow Smarter SHIPAID gives you more than a claims workflow. You get a live, easy to read analytics dashboard that helps you understand how your Shipping Guarantee program is performing, how risk is evolving, and where your team can improve. These insights support CX leaders, operations, and finance in one place. What You See In The Dashboard SHIPAID analytics focus on three core areas: financial performance, fraud and abuse, and operational effiPopular

• What Is SHIPAID?

  The Post-Purchase Platform For Control, Profit, And Trust SHIPAID helps merchants turn post-purchase from a cost center into a growth engine. With Shipping Guarantee, fraud analysis, and Shipping Plus, you get the tools to protect margins, serve customers, and unlock new revenue without disrupting your existing operations. Your brand stays in control. Your program runs on SHIPAID. Branded Shipping Guarantee Create a revenue-generating Shipping Guarantee program that fits your bFew readers

• What If We Rarely Have Lost Packages

  SHIPAID Still Drives Revenue, Trust, And A Better Experience If your lost package rate is low, SHIPAID can still deliver meaningful value. The Shipping Guarantee is not only about replacing items when things go wrong. It is also: A new, customer funded revenue stream A visible trust signal at checkout A way to differentiate your brand and simplify support Many of our strongest programs are run by brands with very low loss rates. Why Low Loss Merchants Still Use SHIPAIDFew readers

• Shopify Required Permissions

  Why SHIPAID Needs Shopify Permissions To run a high performing Shipping Guarantee program, SHIPAID needs secure access to specific parts of your Shopify store. These permissions allow us to install, optimize, and operate your program without adding work to your team. With the right access, we can: Complete a fast, hands free setup Place high converting opt in offers at key moments Resolve claims accurately and filter fraud Provide real time analytics on revenue, claims, and impFew readers

• What Is The Tracking Experience Like?

  Branded, Engaging, And Built To Convert SHIPAID turns tracking from a basic utility into a branded, revenue friendly touchpoint. Instead of sending customers to generic carrier pages, you give them a custom tracking portal that looks and feels like your brand. It is not just a link. It is part of your post purchase experience, built to reinforce trust, encourage repeat purchases, and keep customers in your world. A Custom Branded Tracking Portal Your SHIPAID tracking page isFew readers

• How Is SHIPAID Priced?

  A Simple Revenue Share That Grows With You SHIPAID uses a performance-based pricing model. You only share a percentage of the revenue generated by your Shipping Guarantee. If customers do not opt in, you do not pay. There are: No upfront fees No monthly subscription No long-term contracts No hidden costs You pay when value is delivered, and the model scales with your order volume. No Monthly Fees You can run SHIPAID with a $0 monthly platform cost. Whether you are testiFew readers

Integrations & Platforms

• SHIPAID V2: IMPACT · Scaling Shipping Guarantee And Purpose

  A New Standard For Post Purchase Performance And Impact SHIPAID V2: IMPACT takes the core platform and adds more control, more clarity, and more ways to deliver purpose with every order. It is designed to give you: A cleaner, more powerful admin experience Stronger operational tools for revenue and efficiency Built in programs for climate and social impact All in one place. Control And Clarity: A Next Generation Admin Experience Complexity should not get between you andPopular

• How To Incorporate Free Donation Gifts Into Your Messaging

  Turn your Shipping Guarantee into a moment of generosity, at no cost to your customers or your brand. What This Program Offers Through SHIPAID’s partnership with Inspired, customers who add the Shipping Guarantee at checkout become eligible for free donation gifts. Donation gifts are made available by Inspired They are funded by generous donor sponsors There is no cost to you, your customers, or SHIPAID This is not a round up or charity upsell. It is a donor funded gifting platFew readers

• How Small Brands Compete With Big Retailers Using Packaging And Shipping Guarantee

  Small brands are expected to deliver big retailer experiences. Customers want fast shipping, polished packaging, and a smooth resolution when something goes wrong. Large brands have the budgets and logistics to do this at scale. With the right partners, smaller brands can match that experience without enterprise spend. That is where Arka and SHIPAID come in. The Challenges Small Brands Face Growing brands often deal with: Higher cost per shipment due to lower volume Limited supporFew readers

• What Does The SHIPAID Free Gifts Add On Offer?

  Delight Customers And Build Loyalty, Connected To Your Shipping Guarantee The SHIPAID Free Gifts Add On adds a simple moment of delight to every guaranteed order. When enabled, customers receive a free surprise gift at no cost to your brand or to the shopper Through our partnership with Inspired, these gifts can be redeemed as donation gifts funded by donor sponsors, allowing customers to support causes they care about without paying extra. A Free Gift With Every Guaranteed OrdeFew readers

• How SHIPAID Integrates With Shopify And Other Platforms

  Built Around Your Stack, Not Ours SHIPAID is designed to fit into the systems you already use. We focus on turning post purchase into a branded experience, not forcing a new platform. Whether you ship 100 orders a week or 10,000, integration is tailored to your workflow. What SHIPAID Integrates With We work with leading commerce and backend platforms, including: Shopify and Shopify Plus BigCommerce WooCommerce Magento Salesforce Commerce Cloud Custom storefronts anFew readers

• Do You Support Third-Party Shipping Tools?

  Short Answer: Yes. Real Answer: Yes, and it is built into how SHIPAID works. SHIPAID is designed to make shipping simple, affordable, and reliable without forcing your team to change how it operates. We fully support third-party shipping tools, whether you are handling daily parcel fulfillment, LTL freight, or international shipments. You do not need to switch platforms, abandon carriers, or rebuild your stack. We plug into what you already use. Why Third-Party Tools MaFew readers

• Turning Every Order Into A Force For Good: Why Tree Planting Works For Ecommerce

  Customers now expect more than fast shipping and nice packaging. They want to support brands that give back in ways that are real and measurable. Tree planting is one of the most effective ways to do that, when it is done right. SHIPAID’s partnership with GoodAPI gives you verified tree planting, directly connected to your Shipping Guarantee program and checkout flow. Sustainability becomes simple, transparent, and built into your operations. Clear Environmental Impact Reforestation dFew readers

Product Updates & Releases

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Troubleshooting & Support

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Impact Programs

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Billing & Account Management

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• Tree Equity: Growing Greener, Fairer Cities One Order At A Time

  In Canada and the United States, about 80 percent of people live in urban areas. Most of their daily connection to nature is not a national park. It is the street trees, small parks, boulevards, and community green spaces right outside their homes. At SHIPAID, we believe sustainable commerce is not just about planting trees. It is about planting the right trees in the right places so communities can thrive. What Is Tree Equity And Why It Matters Tree equity is the idea that everyone,Few readers

• Restoring Kenya’s Mangroves: Community Roots, Global Impact

  Along Kenya’s southeast coast, communities are working to restore mangrove forests that support both marine life and local livelihoods. SHIPAID merchants are helping power that work through verified restoration partners. From Loss To Local Leadership In the late 1990s, economic pressure pushed many in the region to cut mangroves for charcoal and building materials. As the trees disappeared, so did fish nurseries. Where fishermen once brought in 10 kilograms of fish in a day, catches droFew readers