> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# What Kind Of Analytics Does SHIPAID Offer

### **Track Performance, Reduce Risk, Grow Smarter**

SHIPAID gives you more than a claims workflow. You get a live, easy to read analytics dashboard that helps you understand how your Shipping Guarantee program is performing, how risk is evolving, and where your team can improve.

These insights support CX leaders, operations, and finance in one place.

### **What You See In The Dashboard**
SHIPAID analytics focus on three core areas: financial performance, fraud and abuse, and operational efficiency.

#### **1. Revenue Versus Claims Payouts**
Track how much revenue your Shipping Guarantee generates compared to what you pay out in claims. 

You can:
* Measure net profit from the program
* Identify when pricing or policies need a tweak
* Compare performance by product type, season, or campaign

This helps you forecast accurately and keep the program aligned with your margin goals.

#### **2. Fraud And Return Abuse Risk**
Every claim receives a risk score based on historical patterns and network intelligence. Inside the dashboard, you can:
* Spot repeat abusers or risky regions
* Identify claims that should be reviewed before approval
* Tune rules and thresholds to match your risk tolerance

That keeps your margins protected while still treating honest customers fairly.
#### **3. Claims And Resolution Performance**
Understand how your team is handling issues over time, including:
* Average time to resolution
* Approval and denial rates
* Manual versus automated resolution mix
* Trends by carrier, warehouse, or shipping method

These metrics show where workflows slow down and where you can streamline.

### **Why These Analytics Matter**
SHIPAID analytics are designed to support key ecommerce outcomes.

* **Increase lifetime value** by improving how you handle problems after checkout
* **Boost retention** by spotting and fixing recurring pain points
* **Protect margins** by detecting fraud and misaligned policies early
* **Improve conversion and AOV** by refining how you present Shipping Guarantee based on performance data

### **Data You Can Act On**
This is not just a set of charts. It is a decision toolkit. You can:
* Adjust Shipping Guarantee pricing to keep net profit healthy
* Update claim rules based on real world risk patterns
* Focus coaching or process changes where resolution times spike
* Send clear updates to leadership on program impact and ROI

### **Final Thoughts**

SHIPAID provides a full view of your post purchase performance, not just a list of claims. You can track revenue, reduce risk, and make better decisions from one dashboard.

If you want a deeper look, our team can walk you through sample analytics and show how other merchants are using them to improve outcomes.