What Is The Tracking Experience Like?

Branded, Engaging, And Built To Convert

SHIPAID turns tracking from a basic utility into a branded, revenue friendly touchpoint. Instead of sending customers to generic carrier pages, you give them a custom tracking portal that looks and feels like your brand.

It is not just a link. It is part of your post purchase experience, built to reinforce trust, encourage repeat purchases, and keep customers in your world.

A Custom Branded Tracking Portal

Your SHIPAID tracking page is designed to match your visual identity and tone. Customers stay in your ecosystem, not a carrier’s.

What customers see:

• Your logo, colors, and brand voice
• Real time shipping updates and clear ETAs
• A clean, mobile friendly layout
• Optional product recommendations and promos
• Helpful links to support, FAQs, and reordering

This level of polish builds confidence and keeps your brand top of mind from checkout to delivery.

Why It Matters For Your Business

Traditional tracking links are a missed opportunity. SHIPAID replaces them with a brand first experience that works like a performance channel.

Benefits for your brand:

• Higher post purchase engagement
• More upsells and cross sells from the tracking page
• Stronger brand perception with a premium look and feel
• Fewer “Where is my order” tickets through clear updates

Your tracking page becomes part of your funnel, not just a status check.

The Business Impact

Customer retention

A consistent, professional tracking experience makes customers feel informed and cared for, which increases the odds they come back.

Lifetime value (LTV)

Tracking is a natural place to highlight related products, loyalty perks, and brand stories that drive future purchase intent.

Average order value (AOV)

You can add personalized product suggestions or time bound offers, turning routine tracking visits into conversion moments.

Support efficiency

Clear, proactive updates reduce inbound support volume and free your team to focus on higher value work.

Real Brands, Real Results

• An apparel brand saw returning customers increase and post purchase tickets drop after moving to SHIPAID’s tracking portal.
• A beauty subscription brand added personalized offers and generated meaningful incremental monthly revenue without changing ad spend.

Easy To Set Up, Easy To Customize

SHIPAID works with your existing stack, including Shopify, BigCommerce, and custom storefronts. Your branded tracking page can be live quickly and adjusted as you grow.

Our team can help you:

• Apply your brand guidelines and layout
• Embed product recommendations and offers
• Tailor messaging for each shipment stage
• Connect the portal to your main site and help center

Final Thoughts

Tracking should not feel like an afterthought. With SHIPAID, it becomes an extension of your brand and a driver of measurable results.

You keep customers engaged, reduce support strain, and unlock a new conversion opportunity in a place customers already visit.

If you want to see what a branded tracking page could look like for your store, we can walk you through live examples and help you map your own.

Updated on: 03/12/2025