What Is SHIPAID?

The Post-Purchase Platform For Control, Profit, And Trust

SHIPAID helps merchants turn post-purchase from a cost center into a growth engine. With Shipping Guarantee, fraud analysis, and Shipping Plus, you get the tools to protect margins, serve customers, and unlock new revenue without disrupting your existing operations.

Your brand stays in control. Your program runs on SHIPAID.

Branded Shipping Guarantee

Create a revenue-generating Shipping Guarantee program that fits your brand and your policies.

SHIPAID enables you to offer an opt-in Shipping Guarantee at checkout, fully under your own brand.

Customers can choose protection for lost, stolen, or damaged packages while you control:

• Pricing and fees
• Payout rules and eligibility
• The customer experience from claim to resolution

What this means for your business:

• A new revenue stream that your team owns
• Full control over policies and claim decisions
• A branded, frictionless claims experience that builds trust

If you are using third-party shipping insurance, you are handing margin and customer experience to someone else. With SHIPAID, both stay with you.

Fraud And Return Abuse Analysis

Protect your business from costly abuse without punishing good customers.

Every claim submitted through SHIPAID is evaluated with:

• Real-time data
• Historical customer behavior
• Insights from a network of more than 18,000 merchants

We look at:

• Claim frequency and order history
• Product category and order value
• Delivery locations and reporting patterns
• Cross-platform and marketplace behavior

Your team receives a fraud risk score for each claim, so you can make fast, confident decisions that protect margins and keep genuine customers happy.

Shipping Plus

Lower costs. Improve conversion. Ship smarter.

Shipping Plus helps you reduce small parcel shipping costs and improve checkout conversion. We pull data from your operations and give you visibility into what is working and what is not.

With Shipping Plus you can:

• Access discounted shipping rates with no volume thresholds
• Offer better, more competitive delivery options at checkout
• Optimize shipping logic by region, product, and carrier

Whether you want to protect profitability or reduce cart abandonment, Shipping Plus gives you a data-backed foundation for smarter logistics.

Checkout Optimization

Turn your checkout window into a performance channel.

Your checkout is one of the highest-leverage moments in the customer journey. SHIPAID equips you with tools that increase trust, AOV, and conversion without adding friction:

• Branded Shipping Guarantee offers that convert
• Dynamic shipping options powered by real-time rules
• Clear delivery expectations that reduce post-purchase anxiety

By aligning Shipping Guarantee and shipping logic with your business goals, SHIPAID helps you improve both customer satisfaction and profitability.

Easy Setup, Full Support

Quick to implement. Built to scale with you.

SHIPAID is designed to plug into your store without adding complexity.

You get:

• White glove integration to ensure everything runs smoothly
• Seamless Shopify setup
• A simple revenue share model, so we only win when you do
• Ongoing merchant success support as you grow

You stay in control. We provide the infrastructure, data, and support behind the scenes.

Final Thoughts

SHIPAID gives you the infrastructure to protect revenue, serve customers better, and scale with confidence. Whether you are launching your first Shipping Guarantee program or leveling up your logistics performance, the platform is built to adapt to your needs.

Want to see how SHIPAID fits into your current checkout flow? Our team can show you live examples from merchants that look like you.

Updated on: 03/12/2025