Along Kenya’s southeast coast, communities are working to restore mangrove forests that support both marine life and local livelihoods. SHIPAID merchants are helping power that work through verified restoration partners.

From Loss To Local Leadership

In the late 1990s, economic pressure pushed many in the region to cut mangroves for charcoal and building materials. As the trees disappeared, so did fish nurseries. Where fishermen once brought in 10 kilograms of fish in a day, catches dropped to a fraction of that.

The damage affected both the environment and family income. But it also sparked a movement to rebuild.

Restoration With EarthLungs And veritree

With support from EarthLungs Reforestation and veritree, local communities are leading a multi year mangrove restoration effort. Their goal is a fully rejuvenated estuary within the next several years.

This work is:

• Community led, with locals managing sites and planting
• Focused on long term ecological health
• Designed to restore both biodiversity and economic stability

Every sapling reflects local ownership of the project’s success.

How SHIPAID Merchants Contribute

SHIPAID makes it easy for brands to plug into verified reforestation work like this. When merchants activate impact focused programs through SHIPAID and our partners, their shipping activity can help fund projects such as Kenya’s mangrove restoration.

So while you are improving your post purchase experience at home, you are also backing climate action on the ground.

Why Mangroves Matter

Mangroves are powerful climate and community assets.

They:

• Store more carbon per hectare than many terrestrial forests
• Protect coastlines from storms and erosion
• Provide vital nurseries for fish and shellfish that support local diets and incomes

When mangroves are restored, communities gain both climate resilience and economic opportunity.

Bigger Than Tracking Numbers

SHIPAID is about more than moving packages from A to B. It is about helping brands deliver on their values.

By embedding restoration into everyday shipping, merchants can turn standard fulfillment into a source of measurable impact. Customers track their packages, and in parallel, projects like Kenya’s mangrove restoration move forward.

If you want your brand to support work like this, our team can help you connect your Shipping Guarantee program to verified impact partners.

Is Gorgias Integrated With SHIPAID?

Yes. Manage Delivery Claims Inside Gorgias

SHIPAID integrates directly with Gorgias so your support team can handle delivery claims in the same place they handle every other customer conversation.

No extra tabs, no switching between systems. Claims data flows into Gorgias, and actions taken in Gorgias sync back to SHIPAID.

Why This Integration Matters

Support teams already live in Gorgias for:

• Pre sale questions
• Order updates
• Product and policy inquiries

Adding claims management into that same workspace saves time and keeps experiences consistent.

With SHIPAID connected to Gorgias, your team can:

• View open claims in the ticket thread
• See claim history tied to each customer
• Approve or deny resolutions with a click
• Automate responses using rules and macros

Everything happens in one place.

What You Can Do In Gorgias

Once the integration is live, SHIPAID extends its capabilities into your Gorgias inbox. Your team can:

• Respond to claim related tickets faster
• Reduce back and forth by having context in one view
• Maintain full visibility into status and outcomes
• Automatically sync actions to the SHIPAID dashboard

The result is a smoother workflow and better customer experience.

Business Impact

Faster resolutions

No platform switching means lower handle times and faster outcomes.

Higher satisfaction

Quick, consistent handling of claims builds trust and keeps customers on your side.

Operational efficiency

Agents can manage more tickets without losing quality, reducing support overhead.

Better retention and lifetime value

When customers see issues handled well, they are more likely to come back.

Getting Started

Integrating SHIPAID and Gorgias is straightforward. Our team will help you:

• Connect your Gorgias account
• Configure claim visibility and syncing rules
• Train your team on how to use the claims view inside Gorgias

Most brands can go live within hours and start managing everything from a single support hub.

Final Thoughts

SHIPAID’s Gorgias integration makes post purchase support easier for both agents and customers. You can manage delivery claims, build trust, and keep operations efficient without leaving your existing workflow.

No extra logins. No extra friction. Just smarter support in the tools you already use.

Updated on: 03/12/2025