> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.shipaid.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How SHIPAID’s Shipping Guarantee Fee Works

### **Only Pay For What Customers Choose**

With SHIPAID’s Shipping Guarantee, you give customers extra confidence at checkout. The billing model is simple.

You are only charged fees on orders where the customer chooses to opt in.
* No fees on orders without the Shipping Guarantee
* No hidden costs
* No surprise invoices
You stay in control. Your customers choose the experience they want.

### **What Is The Shipping Guarantee?**
The SHIPAID Shipping Guarantee is a branded promise at checkout. Customers can protect their order if a package is lost, stolen, or damaged. SHIPAID then steps in to help resolve the issue quickly and professionally.

It is designed to:
* Build trust with your customers
* Reduce chargebacks and avoid angry support tickets
* Take claims management off your team’s plate
* Strengthen your post-purchase experience

The guarantee plugs into your existing cart and checkout flow.

### **When Is The Fee Applied?**
You are only billed when a customer opts in to the Shipping Guarantee during checkout.
If a customer does not add it, there is no SHIPAID fee on that order.

**How it works:**
1. Customer adds items to cart and proceeds to checkout
2. The Shipping Guarantee appears as an optional add-on
3. Customer chooses to include or skip it
4. If included, a small fee is added to the order total
5. That opt-in is what triggers billing

This structure means:
* No monthly minimums
* No percentage fees on total order volume
* No cost for orders without opt-ins

### **Transparent, Order-Level Billing**
Every fee is tied to a specific order. In your SHIPAID dashboard you can:
* See which orders had opt-ins
* View the exact fee for each order
* Reconcile billing against your payment processor

You receive clean, itemized statements that match your order history. You can export reports any time for accounting or review.

### **What You Are Not Paying For**
You are not charged for:
* Orders where the customer does not opt in
* Platform access or feature usage
* Software installation or maintenance
* Long-term contracts or commitments

The Shipping Guarantee is built to be flexible, fair, and performance-driven. You only pay when value is delivered.

### **Example: How Fees Show Up**
Imagine you had 1,000 total orders in a month.

* 600 customers choose the Shipping Guarantee
* 400 customers do not add it

You are billed only on the 600 opt-in orders. The other 400 carry no fee from SHIPAID.
Your cost scales with actual customer adoption, not with total volume.


### **Why This Works For Growing Brands**
The opt-in model is especially helpful if you:
* Are scaling fast and want to protect margins
* Want to test Shipping Guarantee without committing to a monthly plan
* Need flexibility through peak and slow seasons

Because every fee is triggered by a customer action, it is easier to forecast costs and track ROI.


### Set Your SHIPAID Shipping Guarantee Cost
${frame}[Set Your SHIPAID Price](https://guides.shipaid.com/embed/cmh9js0xk0c206kiflajtuq5r?embed_v=2&utm_source=embed)

### SHIPAID Integration: Add To Cart+
### ${frame}[SHIPAID Add To Cart+: Integration](https://guides.shipaid.com/embed/cmg86bg8d1lia2nom8c39gu8s?embed_v=2&utm_source=embed)

SHIPAID Integration: Checkout Plus
${frame}[SHIPAID Checkout Plus: Integration](https://guides.shipaid.com/embed/cmg70ckkt0hm82nomn81iaceg?embed_v=2&utm_source=embed)
### **Final Thoughts**

SHIPAID’s Shipping Guarantee adds value without adding overhead. You only pay when a customer opts in, which keeps your margins protected and billing predictable.
No subscriptions. No all-or-nothing pricing. Just a clear, scalable way to improve the post-purchase experience.

Want to see how opt-in billing would work for your brand? Our team can walk you through a live example based on your volume and product mix.