How SHIPAID’s Shipping Guarantee Fee Works

Only Pay For What Customers Choose

With SHIPAID’s Shipping Guarantee, you give customers extra confidence at checkout. The billing model is simple.

You are only charged fees on orders where the customer chooses to opt in.

• No fees on orders without the Shipping Guarantee
• No hidden costs
• No surprise invoices

You stay in control. Your customers choose the experience they want.

What Is The Shipping Guarantee?

The SHIPAID Shipping Guarantee is a branded promise at checkout. Customers can protect their order if a package is lost, stolen, or damaged. SHIPAID then steps in to help resolve the issue quickly and professionally.

It is designed to:

• Build trust with your customers
• Reduce chargebacks and avoid angry support tickets
• Take claims management off your team’s plate
• Strengthen your post-purchase experience

The guarantee plugs into your existing cart and checkout flow.

When Is The Fee Applied?

You are only billed when a customer opts in to the Shipping Guarantee during checkout.

If a customer does not add it, there is no SHIPAID fee on that order.

How it works:

1. Customer adds items to cart and proceeds to checkout
2. The Shipping Guarantee appears as an optional add-on
3. Customer chooses to include or skip it
4. If included, a small fee is added to the order total
5. That opt-in is what triggers billing

This structure means:

• No monthly minimums
• No percentage fees on total order volume
• No cost for orders without opt-ins

Transparent, Order-Level Billing

Every fee is tied to a specific order. In your SHIPAID dashboard you can:

• See which orders had opt-ins
• View the exact fee for each order
• Reconcile billing against your payment processor

You receive clean, itemized statements that match your order history. You can export reports any time for accounting or review.

What You Are Not Paying For

You are not charged for:

• Orders where the customer does not opt in
• Platform access or feature usage
• Software installation or maintenance
• Long-term contracts or commitments

The Shipping Guarantee is built to be flexible, fair, and performance-driven. You only pay when value is delivered.

Example: How Fees Show Up

Imagine you had 1,000 total orders in a month.

• 600 customers choose the Shipping Guarantee
• 400 customers do not add it

You are billed only on the 600 opt-in orders. The other 400 carry no fee from SHIPAID.

Your cost scales with actual customer adoption, not with total volume.

Why This Works For Growing Brands

The opt-in model is especially helpful if you:

• Are scaling fast and want to protect margins
• Want to test Shipping Guarantee without committing to a monthly plan
• Need flexibility through peak and slow seasons

Because every fee is triggered by a customer action, it is easier to forecast costs and track ROI.

Final Thoughts

SHIPAID’s Shipping Guarantee adds value without adding overhead. You only pay when a customer opts in, which keeps your margins protected and billing predictable.

No subscriptions. No all-or-nothing pricing. Just a clear, scalable way to improve the post-purchase experience.

Want to see how opt-in billing would work for your brand? Our team can walk you through a live example based on your volume and product mix.

Updated on: 03/12/2025