Does SHIPAID Offer Customer Notifications?

Yes. Branded, Automated Updates That Keep Customers In The Loop

SHIPAID lets you send fully branded email notifications across the entire shipping journey. From order confirmation to delivery, you control the message, timing, and design.

You can even send statuses such as “Out For Delivery” that some platforms do not support natively. Customers stay informed. Your team sees fewer “Where is my order” messages.

Why Notifications Matter

Every post purchase email is a chance to build trust and encourage repeat business.

With SHIPAID, notifications are not just status pings. They are part of a cohesive, branded experience.

Benefits:

• Keep customers updated in real time
• Reduce anxiety around order status
• Lower support volume and WISMO tickets
• Reinforce brand trust after checkout

These updates are often your highest open rate emails. SHIPAID helps you make them count.

What You Can Customize

Notifications are flexible and fully on brand. You decide:

• Subject lines and body copy
• Colors, fonts, and logo usage
• Dynamic fields such as items, tracking links, and customer info
• Optional upsells, offers, or surveys

You can trigger messages for:

• Shipment created
• In transit
• Out for delivery
• Delivered
• Delayed or exception events
• Shipping Guarantee status and resolutions

You can also build custom sequences based on your fulfillment flow.

The Business Impact

Improve retention

Proactive communication reduces frustration and builds confidence in your brand.

Increase LTV and AOV

Add relevant product recommendations or offers to turn updates into revenue drivers.

Reduce support volume

Customers get answers before they need to ask, which shrinks ticket load.

Strengthen your brand

Every message reinforces your tone, visuals, and promise to customers.

Real Examples

Outdoor gear retailer

Adding “Out For Delivery” and “Delivered” messages cut support tickets by more than a third and produced higher open rates than promotional campaigns.

Skincare DTC brand

By layering targeted offers into post delivery emails, this brand generated meaningful upsell revenue within the first two months.

Seamless Setup

Notifications work across Shopify, BigCommerce, custom backends, and more. Our team will help you:

• Match the design to your brand
• Configure triggers for each event
• Test before going live
• Align notification strategy with your CX and support goals

Final Thoughts

Yes, SHIPAID offers customer notifications, but more importantly, they are built to enhance your post purchase experience, reduce support, and drive additional revenue.

You are not stuck with default platform emails. With SHIPAID, you own the entire communication layer after checkout.

If you want to preview what your branded notifications could look like, we can share examples and help you map your ideal flow.

Updated on: 03/12/2025