Question 1

What Does The SHIPAID Free Gifts Add On Offer?

Accepted Answer

Delight Customers And Build Loyalty, Connected To Your Shipping Guarantee

The SHIPAID Free Gifts Add On adds a simple moment of delight to every guaranteed order. When enabled, customers receive a free surprise gift at no cost to your brand or to the shopper

Through our partnership with Inspired, these gifts can be redeemed as donation gifts funded by donor sponsors, allowing customers to support causes they care about without paying extra.

A Free Gift With Every Guaranteed Order

Every order covered by your Shipping Guarantee can trigger a free gift, delivered via a co branded email after checkout. This creates:

No added expense for your brand or your customers
A personal, rewarding surprise for the buyer
Co branded communication that keeps your name front and center
A donation opportunity through Inspired, where customers can direct their gift to a cause they choose

Shipping Guarantee becomes more than protection. It becomes a feel good experience.

A Post Purchase Experience With Extra Value

With SHIPAID and the Free Gifts Add On, merchants can:

Offer branded Shipping Guarantee at checkout
Automatically unlock a free gift for each guaranteed order
Deliver the gift via co branded email with clear instructions
Highlight that all donation gifts are funded by donor sponsors through Inspired

This small, thoughtful touch deepens emotional connection and helps drive repeat loyalty.

Why It Matters

Many loyalty programs ask cus

Question 2

How Long Does It Take To Implement SHIPAID?

Accepted Answer

Fast, Flexible Setup That Fits Your Stack

SHIPAID is built to go live quickly without disrupting your business. Whether you run a lean Shopify store or a complex, multi system environment, implementation is measured in hours, not weeks.

There is no lengthy rollout, no heavy engineering work, and no need to change how you sell or ship.

What Affects The Setup Timeline?

Implementation speed depends on two main factors.

1. Your ecommerce platform and stack SHIPAID works out of the box with:

Shopify and Shopify Plus
Other major platforms such as BigCommerce, Magento, and WooCommerce

If you use a headless or custom setup, we connect via API and test flows end to end. That can add a bit more time but stays straightforward.

2. Approval and access Once your team approves SHIPAID and shares the necessary access, we move quickly.

The faster we receive:

Admin or collaborator access
API or integration credentials
A short overview of your shipping workflow

The faster we can launch.

Typical Implementation Ranges

Shopify standard stores: about 1 to 2 hours
Shopify Plus: about 2 to 4 hours including checkout theme testing
Other platforms: about 2 to 4 hours, depending on integrations
Custom or headless: timing varies based on data and testing needs

Implementation Steps

Step 1: Platform access and approval After onboarding approval, we request the permissions required to connect SHIPAID to your storefront and systems. Thi

Question 3

How SHIPAID’s Shipping Guarantee Fee Works

Accepted Answer

Only Pay For What Customers Choose

With SHIPAID’s Shipping Guarantee, you give customers extra confidence at checkout. The billing model is simple.

You are only charged fees on orders where the customer chooses to opt in.

No fees on orders without the Shipping Guarantee
No hidden costs
No surprise invoices You stay in control. Your customers choose the experience they want.

What Is The Shipping Guarantee?

The SHIPAID Shipping Guarantee is a branded promise at checkout. Customers can protect their order if a package is lost, stolen, or damaged. SHIPAID then steps in to help resolve the issue quickly and professionally.

It is designed to:

Build trust with your customers
Reduce chargebacks and avoid angry support tickets
Take claims management off your team’s plate
Strengthen your post-purchase experience

The guarantee plugs into your existing cart and checkout flow.

When Is The Fee Applied?

You are only billed when a customer opts in to the Shipping Guarantee during checkout. If a customer does not add it, there is no SHIPAID fee on that order.

How it works:

Customer adds items to cart and proceeds to checkout
The Shipping Guarantee appears as an optional add-on
Customer chooses to include or skip it
If included, a small fee is added to the order total
That opt-in is what triggers billing

This structure means:

No monthly minimums
No percentage fees on total order volume
No cost for orders without opt-ins

#

Question 4

Can Customers Edit Orders Post Purchase?

Accepted Answer

Yes, With Guardrails You Control

With SHIPAID, customers can edit their shipping address after checkout, within a time window you define. That gives shoppers modern flexibility while keeping your operations in control.

You choose whether that window is 15 minutes, 60 minutes, or 2 hours. The rules are fully configurable.

How It Works

Post purchase edits run through a secure, branded experience that fits your store.

A customer places an order
They see the option to edit their address on the Thank You page or Order Status page, wherever you place the Order Edit widget
Edits are allowed only within your set time window
When the window closes, the order is locked for fulfillment

Your team stays in control. Your customers feel empowered.

Why It Matters

Order mistakes happen. Customers use an old address, move, or realize a gift needs to go somewhere else. A managed edit window reduces delivery issues and avoids unnecessary back and forth with support.

Customer benefits:

Fewer delays or returns from address errors
Confidence that your brand is flexible and helpful
Fewer emails or chats for simple changes

Merchant benefits:

Fewer failed deliveries and reshipments
Lower support volume
Cleaner address data in your systems
Better customer satisfaction and retention

The Business Impact

Customer retention Letting customers fix mistakes builds trust and keeps them coming back. Support efficiency Self se

Question 5

How To Incorporate Free Donation Gifts Into Your Messaging

Accepted Answer

Turn your Shipping Guarantee into a moment of generosity, at no cost to your customers or your brand.

What This Program Offers

Through SHIPAID’s partnership with Inspired, customers who add the Shipping Guarantee at checkout become eligible for free donation gifts.

Donation gifts are made available by Inspired
They are funded by generous donor sponsors
There is no cost to you, your customers, or SHIPAID

This is not a round up or charity upsell. It is a donor funded gifting platform that builds emotional connection between your customers and your brand, with no extra work for your team.

As a SHIPAID merchant you get:

Automatic inclusion, with the option to opt out
Zero operational complexity
A loyalty feature that helps your brand stand out

Why This Matters For Your Brand

Donation gifts turn a Shipping Guarantee opt in into a feel good moment. Customers protect their order and unlock the chance to support a cause they care about, at no cost. They will connect that experience with your brand.

Benefits at a glance:

Emotional connection, customers choose their cause
Brand halo effect, your brand enabled the gift
No cost retention, build loyalty without discounts
Differentiation, every guaranteed order has purpose
Trust building, you show customers you care about what matters to them

This layer of purpose lives on long after the package arrives.

Messaging Guidelines

Use language that is clear, positive, and accurate. F

Question 6

How Are Customer Claims Submitted And Handled?

Accepted Answer

A Seamless, Self Service Claims Flow You Control

Delivery issues happen. What your customers remember is how you handle them.

SHIPAID gives you a modern, branded, self service claims experience for customers and a fast, controlled workflow for your team. Customers submit claims through a simple portal.

You approve, deny, refund, or reship from your SHIPAID dashboard or inside Gorgias.

You keep full control of decisions while giving customers the kind of experience that drives trust, retention, and higher lifetime value.

A Frictionless Experience For Customers

When something goes wrong, customers do not want to write long emails and wait days. They want clarity and speed.

What customers see:

A branded self service resolution portal
A short, guided form with no login required
Real time confirmation and status updates
Fast outcomes based on your policies

This reduces frustration, protects your brand reputation, and makes customers more likely to shop with you again.

Full Control For Merchants

You are not turning your customers over to an insurance company. With SHIPAID, you stay in charge of every resolution.

What you can do:

Approve, deny, refund, or reorder with one click
Work in the SHIPAID dashboard or directly in Gorgias
Configure automation or send claims to manual review
Track claims over time and analyze trends

You set the rules. You control the outcomes. You own the relationship.

The Business Impact

Hand

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